Knowledge bank: making friends with the Tribunal

News on the Block’s Knowledge Banks are an excellent opportunity for Property Management professionals to update their skills in an interactive and informal setting.

So it’s my pleasure to host two knowledge banks, each focusing on the First Tier Tribunal (Property Chamber).

The first of the workshops looks at service charges in the context of the Tribunal.  And the second at breaches of lease and the appointment of a manager.  Both are highly interactive sessions and delegates will get the chance to put into practice the knowledge and skills they’ve acquired during the workshops.

To book a place at the events click here.


Part 1: Service charges

If you’re involved in the management of residential leasehold properties, then it’s almost inevitable that you’ll find yourself in first-tier tribunal facing challenges relating to service charges.

In this highly interactive Knowledge Bank, we’ll look at:

  1. Service charges – what they are and the contractual and statutory restrictions on their recovery.
  2. The jurisdiction of the tribunal on service charges – what can it do and how should it be done.
  3. The usual challenges faced by property managers (and how to deal with them).
  4. What the tribunal will expect from you.
  5. What you should expect from the tribunal.

The second half of the session will then be spent as interactive role play, with attendees taking the part of landlord, tenant and tribunal in two case studies, each based around a lease which delegates will be provided with in advance of the Knowledge Bank. The first case study will centre on an application made by a tenant challenging the reasonableness and playability of service charges. The second will focus on an application made by a landlord who proposes to incur costs in relation to major works.


Date & Time 6 February 2018 – 13:30 to 16:45


Venue Monticello House 45 Russell Square, Bloomsbury London WC1B 4JP



To register your interest for this event, click here


Part 2: Appointment of manager and breaches of lease

In this second part, we’ll look at the growing trend for applications to the tribunal for the appointment of a manager.

Looking particularly at:

  1. Preliminary notices – getting them right!
  2. Procedure – what’s going to happen when the application is made and what the tribunal will expect from each party
  3. What are the grounds for making an order?
  4. When is it just and convenient for an order to be made?
  5. What happens afterwards……..

Attendees will then take part in an interactive role-play based on a case study and materials provided in advance of the Knowledge Bank.


Date & Time 14 March 2018 – 13:30 to 16:45


Venue Monticello House 45 Russell Square, Bloomsbury London WC1B 4JP



To register your interest for this event, click here:


I look forward to seeing you there!



Cassandra Zanelli

Widely recognised for her expertise in the industry, and listed among the 100 most influential people in residential leasehold management, Cass heads the team at PM Legal Services. Passionate about education and sharing knowledge, she's a regular speaker at conferences, events and seminars, having worked with leading organisations in the property management industry.